See What Our Guests Say About Us

Would not allow me to bring in my EST dog without notifying me ahead of time period however the clerk was Courteous

I love Napa Valley , I am born and raised here . I have been in the Tourism business most of my life 20years . This hotel has nice rooms . Front desk in my opinion , unprofessional sales team !!! I would compare the Front Desk sales team to a motel 6 in vallejo. Marketing your Rewards program is a joke. I was asked to join , front desk enrolled me . However neglected to inform me of my security question. After my multiple night stay. I later attempted to Log in to wyndham rewards program . Because of not knowing the answer , Frustration, Is this really happening. It took a lot of personal hours during a two week period to resolve this rewards program Hawthorne endorses. The service team great , rooms where clean , parking lot clean , Fresh Crisp Towels , Beds are up to date .The rewards program for wyndham is in my opinion false advertising . I had accumulated 17,680 points from wyndham . I go to redeem the points for a free night stay . I book this hotel travelodge because it says travelodge Vallejo/Napa valley . Then it sends me a email with a different name of the hotel . Napa is losing business because this Franchise is adding Napa valley to vallejo or fairfield . The travelodge in vallejo is NOT NAPA VALLEY. I had to cancel my reservation . I drove to this location . And the on site location would not answer my call or wyndham reservation phone reps . I had to cancel on line . And of course the hotel took my rewards points and did not return them . Wyndham is wrong for miss leading people . Matthew Howle The Best chauffer in this valley.

Accommodation was fine...but the breakfast buffet wasn't at all good

Staff excellent, Room décor ok, Sound insulation could be improved. Heard activity in room above me. Which interrupted my sleep