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Reviews, Napa Valley, California

Reviews

See What Our Guests Say About Us

Find out what guests say about their experience at our boutique hotel in Valley, California. Located in the heart of Napa, Hawthorn Suites by Wyndham Napa Valley offers comfortable accommodation and exceptional customer service for every guest that walks through our doors. Enjoy our inviting amenities like a hot buffet breakfast, indoor pool and spa, fitness center, and complimentary parking. Whether you are planning a weekend getaway or extended stay, read our latest guest stories and see why we are the top-rated hotel.

All Reviews

Guest   •   August 14, 2017

Accommodation was fine...but the ...

Accommodation was fine...but the breakfast buffet wasn't at all good
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Cleanliness
Guest   •   October 23, 2020

I love Napa Valley ...

I love Napa Valley , I am born and raised here . I have been in the Tourism business most of my life 20years . This hotel has nice rooms . Front desk in my opinion , unprofessional sales team !!! I would compare the Front Desk sales team to a motel 6 in vallejo. Marketing your Rewards program is a joke. I was asked to join , front desk enrolled me . However neglected to inform me of my security question. After my multiple night stay. I later attempted to Log in to wyndham rewards program . Because of not knowing the answer , Frustration, Is this really happening. It took a lot of personal hours during a two week period to resolve this rewards program Hawthorne endorses. The service team great , rooms where clean , parking lot clean , Fresh Crisp Towels , Beds are up to date .The rewards program for wyndham is in my opinion false advertising . I had accumulated 17,680 points from wyndham . I go to redeem the points for a free night stay . I book this hotel travelodge because it says travelodge Vallejo/Napa valley . Then it sends me a email with a different name of the hotel . Napa is losing business because this Franchise is adding Napa valley to vallejo or fairfield . The travelodge in vallejo is NOT NAPA VALLEY. I had to cancel my reservation . I drove to this location . And the on site location would not answer my call or wyndham reservation phone reps . I had to cancel on line . And of course the hotel took my rewards points and did not return them . Wyndham is wrong for miss leading people . Matthew Howle The Best chauffer in this valley.
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Guest   •   July 28, 2018

Hotel met redelijke kamers. ...

Hotel met redelijke kamers. De kamer die wij hadden voor 2 nachten had geen buro, dit is wel een gemis. Ook was er maar 1 stoel aanwezig wat naar mijn mening te weinig is voor een 4 persoons kamer. De kamers zijn gehorig en het verkeer is ook hoorbaar. Doordat iedereen een airco heeft is het geluidsnivo erg hoog 's nachts. Doordat de toe en afvoerleidingen in de houten muren zitten hoor je de gehele nacht "tikken" in de muren. Het ontbijd is goed en de ruimte iets aan de kleine kant. De kamers zijn verder schoon en het personeel is vriendelijk. Voor 1 a 2 nachten is het te overleven. Het zwembad stelt niet veel voor en de fitnessruimte ook niet. Over hef algemeen een 6je.
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Guest   •   June 05, 2018

Great affordable overnight

Great affordable overnight
Service
Quality
Cleanliness